Refund policy

At HVNLY Candle Co., every candle is hand-poured with care, clean ingredients, and prayer. If something isn’t right, we’re here to help.

Return window

• You may request a return within 14 days of delivery.

• Candles must be unused, unlit, and in original packaging.

Return shipping

• For change-of-mind/ordering errors, customer provides return shipping.

• Original shipping costs are non-refundable.

Damaged or defective items

• If your order arrives damaged or defective, email info@hvnlycandleco.com within 48 hours of delivery with your order number + clear photos.

• We’ll replace the item or refund you (your choice). We cover shipping on approved damage/defect cases.

Final sale items

• Sale, limited-edition, and custom/personalized items are final sale and not eligible for return or exchange.

Used candles

• We’re unable to accept returns on lit/used candles.

Exchanges

• We don’t do direct exchanges. Please start a return (if eligible) and place a new order for the item you want instead.

Refund timing

• Once your return is received and inspected, refunds are issued to the original payment method (typically within 3–10 business days depending on your bank).

How to start a return

• Log into your account and request a return from your order page, or

• Email us at info@hvnlycandleco.com with your order number to get started.

Packaging your return

• Please use the original box or similar protective packaging. Items damaged in return transit may be ineligible for refund.

“The Lord blesses His people with peace.” — Psalm 29:11